Every person who works for the NHS has a legal duty to ensure that patient information is kept confidential. We at Latymer Road Surgery take this very seriously and ensure that the information we hold on our patients is not released to anyone without the written consent of a patient. There are some exceptions to this and they are listed below.
Should you require any advice or help with regard to confidentiality please feel free to talk to any member of staff who will give you a copy of our confidentiality policy and point you in the right direction as to from whom you can obtain the required information.
At Latymer Road Surgery we exercise an anti-discriminatory policy whereby each of our patients are treated equally irresprective of ethnic background, gender, sexual orientation, age or disablility. We welcome any new patient who wishes to register with us and we will endeavour to keep our patients as healthy as possible.
In turn, we expect our patients to treat us and our premises with respect and dignity and follow the few rules that we have put down such as talking on mobile phones inside of the surgery.
In accordance with the National Health Service, Latymer Road Surgery operates a zero tolerance policy towards violence or the threat of violence. Should a patient or a member of their family be violent, abusive or threatining to any member of the practice or anyone else who is on the practice premises, we reserve the right to remove the patient from our list with immediate effect. If required we will call on the Metropolitan Police to ensure the safety of our staff and our patients. This will also include abusive and foul language used over the telephone. The surgery will, in conjunction with the Primary Care Trust, make alternative arrangements for those patients who are excluded from our list to be provided with medical care.